Description

FRANCIS POKU

803-2375 The Collegway Mississauga, ON L5L 2E8

OBJECTIVES

●  To obtain a position that will offer me an opportunity to demonstrate, utilize and develop my communication skills customer service skills and my work ethic.
●  To gain experience to prepare for my post university career.

SUMMARY OF QUALIFICATIONS
●  An ambitious graduated student with 2+ years of experience in customer service, providing stellar customer service to a diverse clientele
●  An ability to meet deadlines on task, projects and assignments
●  Dedicated with a strong work ethic; values teamwork as well as individual contributions
●  Strong interpersonal skills developed through community work and customer service experiences
●  Proficient in Microsoft Suite of Tools: Word, Powerpoint, Excel, Outlook, Access &

Publisher, Adobe Photoshop & Illustrator

EDUCATION
●  Bachelor of Arts September 2013 – May 2017

Communication Studies
Wilfrid Laurier University

● Ontario Secondary School Diploma September 2009 – June 2013

St. Joan of Arc Catholic Secondary School

PROFESSIONAL & VOLUNTEER EXPERIENCE

Shop Assistant July 2009 – May 2012 Total Hair Enhancement

Responsible for replenishment, restocking and stockroom organization
Responsible for keeping the store clean and organized
Utilized product knowledge to educate and assist customers
Operated a computerized cash register and frequent customer card system
• Responsible for enriching the customer experience and making all feel welcomed

Sales Associate July 2012 – August 2012, July 2013 – August 2013 RLG Communications LTD

●  Assisted in arranging stock displays
●  Greeted customers and identified their requirements
●  Sold products to customers and ensured customer satisfaction
●  Achieved sales goals through add on sales
●  Developed and maintained positive customer relationships
●  Analyzed and resolved customer issues

Packing Staff Member Almag Aluminum INC.
●  Responsible for safely packing material
●  Responsible for maintaining a clean and safe work environment
●  Ensured the materials packed are exactly to order.
●  Observed material in order to identify any material defects.

Dishwasher/Pizza Cook & Salad Bar July 2015 – February 2016 Eastside Mario’s Restaurant Company Waterloo
●  Responsible for the cleaning and organizing of cutlery and other dishes.
●  Prepared ingredients such as pasta and vegetables before open.
●  Responsible for making pizza and salad orders.
●  Responsible for tidying the work area.

House Person June 2016 – August 2016 Courtyard Marriott Hotel Mississauga
●  Responsible for the cleaning and organizing of all general areas.
●  Assisted Hotel maids with laundry and the making of guest rooms.
●  Delivered luggage and other items to hotel guest and customers.
●  Responsible for stocking hotel essentials.
●  Attended to the needs of guest when requested.

Cashier September 2016 – February 2017 Caliburger Waterloo
●  Responsible for taking orders.
●  Responsible for the cleaning of both dining and kitchen areas.
●  Occasionally made meals to order when necessary or needed.
●  Often served samples to potential customers around the city.

COMMUNICATION

●  Outstanding written and verbal communication skills.
●  Public speaking experience.
●  Confident in sharing ideas with workplace staff.
●  Improved on my communication skills with guidance from my program at the

Wilfrid Laurier University.

REFERENCES

Total Hair Enhancement: Afua Agyeiwaa

RLG Communications Ltd: Stephanie Raji

Almag Aluminum INC: Jim Hurley

Eastside Mario’s Restaurant Company: Katie

Courtyard Marriott Hotel Mississauga: Sharron or Umir

Caliburger Waterloo: Johnny