41 Dells Crescent, Brampton Ontario, Canada
Detail-oriented bookkeeper, well versed in processing payroll, accounts payable and receivable. Highly skilled in adapting to new environments, call center skill with great business communication at a professional level, an exceptional business dedicated individual in cutting company costs and reducing employee turnover.
Takes initiative in research objective, provided independent suggestions based on data findings and gave an insight on how the various markets are being divided into groups to help manufacturing companies segment their target customers.
Manulife/ John Hancock PSCR – Toronto, ON – September 2016 to Present PSCR)- 200 Bloor Street East, Toronto ON M4W 1E5 09/2016- Present
Resolve customer complaints via phone and email.
Use telephone to reach out to customer and verify account information.
Greet customers warmly and ascertain problem or reason for calling
Assist customers with getting access into their account and walk them through with new upgrades.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records and compile reports on overall customer satisfaction.
Read from scripts and handle changes in policies or renewals.
TD Canada Trust CSR Part-Time- Waterloo, ON – April 2015 to April 2016
Maintained financial accounts by processing customer adjustments.
Contributed to team effort by accomplishing related results as needed.
Resolved products or service problems by clarifying the customers’ complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommended potential products or services to management by collecting customer information and analyzing customer needs.
Prepared product or service reports by collecting and analyzing customer information.
Attracted potential customers by answering product and service questions; suggesting information about other products and services.
Maintained customer records by updating account information.
Alpha Oasis Int. Jr. Accountant (Co-op)- 88 Corporate Drive
Scarborough, ON – June 2014 to September 2014
Maintained integrity of general ledgers, including the chart of accounts.
Undergone training on how to make use of computer software.
Understood the use of communication skills and applying it in an organization environment.
Analyzed monthly balance sheet accounts for corporate reporting.
Alafia & Co. Chartered Accountants (Auditor)- Victoria Island Lagos, Nigeria – August 2012 to February 2014
Assistant auditor and successfully completed audit jobs for various clients.
Handled most of routine activities and test for the authenticity of payrolls.
Maintained integrity of general ledger, including the chart of accounts.
Other administrative duties including: filling, faxing, scanning, photocopying, data entry.
Graduate Certificate in International Business Management
Centennial College – Scarborough, ON 2014 to 2015
BSC in Accounting
Valley View University 2007 to 2012
Strong communication skills